Auckland, New Zealand · Full time
E-Commerce Growth Manager
This role leads digital growth across HighGroup brands, turning customer insight, channel performance and merchandising discipline into measurable commercial outcomes.
What you will lead
- Plan and optimise online stores, marketplace activity and promotional campaigns.
- Use performance data to improve conversion, retention, merchandising and customer journeys.
- Work with brand, product, operations and customer teams to improve the end-to-end commerce experience.
What good looks like
You combine commercial judgment with practical execution. You can read the numbers, understand the customer and coordinate teams to move quickly without losing quality.
Auckland, New Zealand · Full time
Operations & Fulfillment Lead
This role helps run and improve the operational engine behind HighGroup's commerce and distribution activity, with a focus on accuracy, reliability and scalable processes.
What you will lead
- Coordinate fulfillment workflows, inventory accuracy, dispatch standards and service handovers.
- Improve operational processes that support growing order volumes and retail distribution requirements.
- Track performance, identify bottlenecks and turn operational issues into repeatable improvements.
What good looks like
You are structured, calm under pressure and committed to operational standards. You enjoy improving the system, not just solving the same issue twice.
Auckland, New Zealand · Full time
Customer Experience Specialist
This role supports customer experience across brands by improving communication, service quality, feedback loops and post-purchase support.
What you will lead
- Respond to customer enquiries with clarity, care and strong ownership.
- Identify recurring friction points and work with teams to improve products, content and processes.
- Maintain customer service standards across tone, timing, resolution quality and documentation.
What good looks like
You are empathetic, organised and commercially aware. You understand that customer experience is both a service discipline and a source of business insight.
Auckland, New Zealand · Full time
Data & Automation Analyst
This role turns data and workflow opportunities into practical tools that help HighGroup teams make better decisions and reduce repetitive manual work.
What you will lead
- Build reporting views, dashboards and workflow improvements across commerce and operations.
- Work with teams to identify automation opportunities and turn requirements into usable solutions.
- Improve data quality, documentation and visibility across key business processes.
What good looks like
You are analytical and practical. You can translate a business need into a clear tool, report or process that people actually use.
